TP Partners dtcpay to Support APAC Payments Expansion
The customer experience specialist will provide round-the-clock multilingual support as Singapore’s regulated digital payments provider scales its stablecoin-based payment services across Asia Pacific.
TP has entered a strategic partnership with Singapore-based digital payments provider dtcpay to strengthen customer support as the fintech expands its stablecoin-enabled payment services across Asia Pacific.
Under the agreement, TP will provide 24/7 customer engagement services for dtcpay’s customers and merchants in English and Mandarin, covering both digital and voice channels. The collaboration is designed to help the regulated payments provider scale its operations while maintaining service quality as transaction volumes grow.
AI Supports Customer Operations
TP will leverage its proprietary AI-powered customer experience platform to automate workflows, improve productivity and deliver faster, more consistent customer service while retaining human support where needed.
The companies said the partnership combines dtcpay’s regulated payment infrastructure with TP’s operational expertise at a time when customer trust and service responsiveness have become increasingly important competitive differentiators in digital payments.
Stablecoins Gain Momentum
«The payments landscape across APAC is evolving rapidly, with stablecoins gaining strong momentum as businesses seek faster, more efficient and transparent ways to move value across borders,» said Sam Lin, Chief Operating Officer of dtcpay.
As adoption accelerates, he added, trusted customer support will be essential to building confidence among both merchants and users.
Daniel Dua, Head of Business Development for Southeast Asia at TP, said digital payment providers increasingly need to pair robust technology infrastructure with scalable customer experience capabilities to support growth.
Regional Expansion Planned
The companies described the partnership as a long-term collaboration that could expand beyond customer support to include broader regional service capabilities, multilingual engagement and additional operational scaling initiatives.
Singapore-headquartered dtcpay is licensed by the Monetary Authority of Singapore and also holds regulatory approvals in Luxembourg, Hong Kong, Australia, the United States and Canada, positioning it to serve customers across multiple jurisdictions.
