Indian Lender Hands Credit Decisions to AI
Trust Paisa, the Indian digital lending platform owned by Singapore-based fintech holding Fingular, has completed the transition to fully AI-driven credit decisioning, eliminating manual intervention from its consumer loan approval process.
The company announced on Thursday that all customer applications are now evaluated and processed in real time by artificial intelligence, allowing lending decisions to be made within seconds regardless of application volumes or time of day.
The move reflects a broader trend across the financial services industry as lenders increasingly rely on artificial intelligence to automate credit assessments, reduce costs and accelerate customer onboarding.
From Manual Reviews to Real-Time Decisions
Under the new framework, customer applications are assessed using AI models that evaluate credit history data and other consent-based information within pre-approved risk and compliance parameters.
According to Trust Paisa, manual verification processes have been removed entirely. The company said the system applies consistent decisioning standards across all applications while operating within partner-approved credit policies and regulatory requirements.
For borrowers, the change is intended to simplify the application process and deliver immediate outcomes without delays associated with traditional manual reviews.
«This transition marks an important step in the development of TrustPaisa's technology platform,» said Pushkar Prasad, Chief Executive of TrustPaisa. «By strengthening AI-enabled decisioning, we are improving speed, consistency and operational efficiency while ensuring that risk controls, governance and customer protection remain central to our approach.»
AI Takes a Larger Role in Consumer Lending
The adoption of fully autonomous decisioning comes as financial institutions worldwide explore how artificial intelligence can improve lending operations. Automated underwriting systems can process large volumes of applications more efficiently than human reviewers while potentially reducing operational costs.
TrustPaisa said dedicated risk and AI teams continue to oversee the system by setting policies, monitoring performance and validating outcomes. The company added that ongoing testing and embedded risk controls are designed to ensure that lending decisions remain consistent, auditable and compliant with regulatory requirements.
The platform believes the technology will improve unit economics by reducing the cost associated with evaluating each loan application. Lower verification expenses, in turn, could enhance profitability and strengthen portfolio resilience during changing market conditions.
Part of a Broader Automation Strategy
The deployment of autonomous decisioning forms part of a wider technology roadmap at Trust Paisa. The company plans to extend automation across other areas of the customer lifecycle, including onboarding, servicing and collections.
As competition intensifies among digital lenders in India, technology-driven operating models are increasingly viewed as a way to scale efficiently while maintaining risk controls.
For Fingular, the rollout also highlights the growing role of artificial intelligence in consumer finance across emerging markets, where digital-first lenders are seeking to expand access to credit while keeping operating costs under control.
