Singapore's OCBC Bank is proving that financial technology can be used for internal efficiencies as well as client facing functions.
OCBC Bank has become the first bank in Singapore to launch a comprehensive human resource (HR) mobile application (app) to meet the needs of its employees.
The app, «HR In Your Pocket,» includes an artificial intelligence (AI)-powered chatbot that is integrated with the Bank’s HR information system, the bank said in a media release.
Immediate Response
HR In Your Pocket is set to benefit OCBC Bank’s employees in Singapore by giving them access to a holistic HR resource centre for leave applications, tracking of employee medical and lifestyle expense reimbursement claims, internal job postings and OCBC Bank’s people directory.
Employees can also ask the app’s in-built chatbot, «Buddy,» HR-related questions and get an instant response.
As Buddy is fully integrated with the Bank’s HR system, the questions can be individualised.
Anywhere And Anytime
The employee can ask if he or she has met mandatory leave requirements or enquire after the status of an expense claim. The chatbot can then provide accurate and personalised answers.
HR In Your Pocket was developed in-house and feedback was gathered internally, with employees sharing that they wanted to be able to access HR information and perform HR-related matters anywhere and anytime, without having to contact the HR team or be seated at their desks.
Employees Endorse
Lee King Lan, Vice President, Global Corporate Banking said «People are on the move and using their smartphones much more than before, so this app is very useful as I can get instant and accurate responses from the HR chatbot, wherever I am and at any time of the day.»
«I don’t need to wait till I’m back in the office to search for the information on the Intranet or contact HR. This makes it so easy for me to plan my leave and submit my claims even when I’m not in the office,» added Lee.
