DBS And POSB Deliver Dementia-Focused Training
DBS and POSB focus on training staff to recognize and deal with situations involving clients that suffer from dementia.
An e-learning course was rolled out by DBS Bank to all of its 12,000 employees in Singapore with a focus to «protect customers with dementia from potential issues such as financial neglect and exploitation». According to a «Business Times» report, 90 percent of all client-facing branch staff from DBS and POSB have completed the course.
«With Singapore being one of the fastest aging countries in the world, we recognize that it is our shared social responsibility to support our seniors by ensuring our staff understand how to handle age-related health issues, such as dementia, and in turn develop greater empathy for those affected,» said Yeo Wenxian, head of DBS and POSB branch banking.
Over a third of Asia’s population is expected to exceed the age of 60 by 2050 and Singapore suffers from some of the associated symptoms of such a demographic trend including dementia – the condition is projected to affect 103,000 people in the city-state by 2030.
