Citi Introduces AI Tools to Workers in 11 Markets

Citi Introduces AI Tools to Workers in 11 Markets

American bank Citi has rolled out artificial intelligence tools to employees in 11 markets, including Hong Kong.

Citi has launched «Citi AI» – a suite of artificial intelligence (AI) tools – for 15,000 employees in 11 markets including the US, Canada, Hungary, India, Ireland, Poland, Singapore, UK, Hong Kong, Costa Rica and Jersey (UK), according to a statement.

The suite comprises of «Citi Assist», an AI assistant that helps employees answer questions and retrieve information from the bank’s policy library covering human resources, compliance, finance, risk policies and procedures. «Citi Stylus» can summarize, compare and translate multiple documents simultaneously. «Citi Stylus Workspaces» can draft emails and presenter notes and develop Q&As among other tasks.

In-house developers are also being equipped with additional generative AI tools to write code more efficiently and bring products to market faster. 

Promoting Usage

To promote usage of the new AI tools, Aveline San, CEO and head of banking for Citi Hong Kong and Macau, led a special task force to drive a series of employee engagement initiatives including the recently held Citi AI Day. A second edition of Citi AI Day is scheduled to take place in early June.

«We are driving the next wave of innovation to ensure Citi stays ahead of what our clients need from their banking partner. We believe generative AI can drive a fundamental shift in how we work, and we are excited to be rolling out these AI tools to empower our colleagues to work smarter and more efficiently,» San said.

In addition to the 11 aforementioned markets, Citi will gradually introduce the tools to more markets in 2025.