Standard Chartered plans to deploy a chatbot on its online and mobile banking platforms and websites.
In Asia Hong Kong will see initial deployment of a chatbot, subject to regulatory approval. The service will be powered by Kasisto’s conversational artificial intelligence (AI) platform, KAI Banking, with other markets to follow soon afterwards.
The chatbot will act as a virtual personal assistant to help clients manage money, make payments and analyse their spending in a split-second, via natural conversations in English and other languages, the bank said in a press release.
The KAI-powered bot can handle all of the unique ways people communicate and when there is a need to talk to a human, the bot can seamlessly hand off to a Standard Chartered banking employee.
«Looking at how quickly our clients are embracing digital, I expect our chatbot will become a popular way to connect with us anytime, anywhere,» said Deniz Güven, global head of Design and Client Experience at Standard Chartered.
