Singapore's OCBC Bank is introducing biometric software to identity high net worth customers as they approach dedicated desks.
The bank started a trial with facial recognition in December in cooperation with Japanese tech firm NEC. The technology identifies OCBC premier banking customers in real-time as they approach a dedicated desk without requiring them to look into a camera, NEC said on its website.
The technology recognizes customers in an instant, allowing relationship managers rapid access to their records. OCBC can record the frequency of client visits, their purpose and allows it to gather feedback to calibrate services, and understand customer behavior patterns.
Eager on Technology
OCBC has implemented the latest in financial technology across several areas of the bank. In July 2017, OCBC piloted two fintech solutions to enhance its competence in fighting money laundering and terrorism financing.
The company also launched OneLook, the first service in the city-state that allows customers to use just their faces to access banking apps on the newly launched Apple iPhone X.
