Digitalization of Asian Private Banking in Numbers

Credit Suisse Private Banking:
- Adoption rate of digital private banking platform reached 65 percent with 20 percent increase in client engagement
- Q2 transaction volumes increased by 3-fold
- 1H client engagement via its internal instant messaging platform «CS Chat» increased over 50 percent
- Number of messages exchanged increased by 4-fold with more than 50 percent from clients
- Number of messages exchanged internally between staff increased 5-fold
- 120 hosted digital engagements in Asia Pacific, including conference calls and virtual meetings, from February to July 2020
- Cumulative attendance during this period: 29,500